PRIVACY STATEMENT
SolarCity Respects Your Privacy. Protecting your privacy is very important to us. Our commitment is to provide you with SolarCity’s solar panel system. We obtain and use information about you to do so and we appreciate and respect the trust you show in providing such information to us. We take our obligation to safeguard and secure your personal information very seriously and we want you to understand how we collect, use and protect your information.
Why We Collect Customer Information. We collect customer information to identify you, to confirm facts about you, and to help us assess your request for a solar panel system.
Customer Information We Collect. We collect customer information from you, or others on your behalf, on our credit evaluation request and other forms, including identifying information such as name, address, telephone number, date of birth, Social Security Number, bank routing information, and credit related information such as your outstanding mortgages. We also receive information about you from consumer reporting agencies such as credit history and capacity.
Protecting Customer Information. Customer information is accessible by appropriate personnel who have a business need for the information. We provide training and communication programs to educate our personnel about the meaning and requirements of this privacy statement. We use systems, policies and procedures to maintain the accuracy of customer information and to protect it from loss, misuse, or alteration.
How We Use Customer Information. Information about our customers or former customers will only be disclosed as permitted or required by law. Information that has been collected is securely maintained in your file in our records. We use customer information to meet your requests for solar panel system financing, for solar panel system products and services, and to comply with legal requirements. In striving to serve you, we sometimes share customer information with others so they may help us by providing services to us or by providing services on our behalf or jointly with us to you. We don’t sell personal information about you to unrelated companies for their independent use.
Additional Information for Our Website Users. When you browse the SolarCity site, we may collect data about your visit in the form of "cookie" technology. This technology does not identify you as such, but rather aggregates visitor information to help us track traffic patterns and web server information. We only collect personal information when you provide it to us by filling in an online form or registering for an event. We may use the personal data you provide to seek your feedback or to send to you the information you have requested. We do not share any personal information we collect without your permission, nor do we sell or rent lists of any type.
If you wish to change or delete any of the personal information you have entered into any of our online forms, or if you have additional questions about our privacy statement, please contact us at: privacypolicy@solarcity.com.
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Written inquiries may be sent to:
SolarCity
Attn: Marketing
393 Vintage Park Drive, Ste 140
Foster City, CA 94404